Refund & Return Policy

At Syn Fashion, customer satisfaction is very important to us. We strive to provide high-quality products inspired by the iconic fashion of the 90s. However, if you are not completely satisfied with your purchase, you may request a return or exchange according to the policy described below.

Return Eligibility

Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must meet the following conditions:

The product must be unused and unworn
The product must be returned in its original packaging
All tags, labels, and accessories must be intact
The product must not be damaged or altered in any way

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain products may not be eligible for return or exchange. These include:

Products purchased during clearance or special sale offers
Customized or personalized products
Items that have been used, washed, or damaged after delivery
Products without original packaging or tags

Syn Fashion reserves the right to refuse returns that do not meet the eligibility requirements.

Return Process

If you would like to request a return, please contact our support team within the return period. You may send your return request via email including your order number and reason for return.

Once your request is approved, our team will guide you through the return process. Customers may be required to ship the product back to our return address according to the instructions provided.

Refund Policy

After we receive the returned product, our team will inspect it to ensure that it meets the return eligibility criteria. If the return is approved, your refund will be processed.

Refunds are usually issued through the original payment method used during the purchase. Depending on your payment provider or bank, the refund may take 5–10 business days to appear in your account.

Shipping charges, if applicable, may not be refundable unless the return is due to a damaged or incorrect product.

Exchange Policy

If you receive a product that is defective, damaged, or incorrect, you may request an exchange instead of a refund. Exchanges are subject to product availability.

In case the requested replacement product is unavailable, we may offer an alternative item or process a refund according to our refund policy.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. You may be required to share photos of the product and packaging for verification.

Once verified, we will arrange a replacement or refund depending on the situation.

Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been processed or shipped, it may not be possible to cancel it. In such cases, customers may follow the return process after receiving the product.